Contact US:
Company Name: Shenzhen Qi Pang Ke Ji You Co., Ltd.
Room 703, Jinhe Building, No. 8 Xinhe Street,Bantian Subdistrict, Longgang District, Shenzhen City, China 518129
Email: shop@kingroon.com
Phone: +86 13510911514
Working Time:
Mon-Sat 9:00 am - 6:30 pm UTC+8
Replacements tracking: https://kingroon.com/pages/tracking
To make sure everyone gets help in time, please make sure one email with everything required and reduce repeats.
Product issues: Show with photos and videos
Wrong or missing items: Show with photos
Returns: Terms stands your return on our policy
Arguments and long txt without photos and videos are wasting your time.
It will be in your turn soon.
To help you better and faster, please check your condition before sending the email.
For those orders are from kingroon.com:
Please send us below information:
*a)A video or some photos to show the problem (for our technical guy to check)
(Use Google Drive for large files)
b)Records that you contact our guy, chat history or email records (for follow up)(Optional)
For those orders are not from kingroon.com:
Please contact the original seller first.
If you decide to ask for our help, please send us below information:
*a)A video or some photos to show the problem (for our technical guy to check)
(Use Google Drive for large files)
*b)Order Information including order number, shipping address, contact number, store name, or purchase link (for order matching and shipping replacements)
*c)Records that you contact the seller, chat history or email records (for follow up)
For those who has shipping issues:
If the tracking status not updated in China, please contact us with a tracking number and order information.
If the tracking status is updating slow in China, please wait for a few more days, some packages might only have status when left the country.
If the tracking status is not updated in local, please contact the local shipping company or post office first, for example USPS.
If the tracking status shows that your order has been returned, please contact us with your tracking number and order information.
If the local shipping company, post office and Customs, ask for more information and we can help, please contact us with your tracking number and order information.
If the local shipping company claims that something wrong happened to your package, please send us screenshots or forward us the email.
For those who has package issues:
If there is any damage on the package or something wrong with it, please take some photos or a video to it. And you may want to weight it, if the damage may have caused items leaking.
If there is no damage on the package and but some items are missing, please take photos to show what you received and mark the missing ones.
If there is no damage on the package and but some items are wrong, please take photos to show what you received and mark the right ones.
