Shipping Policy
Fast, reliable shipping options for your Kingroon orders
Shipping Country/Region
| Shipping Country | Shipping Warehouse | Product | Processing Time |
|---|---|---|---|
| United States | USEA / USWE | PLA / PETG / TPU / Silk multicolor /PA-CF | 12-48 Hours |
| EU countries | Germany | PLA / PETG / TPU / Silk multicolor /PA-CF | 12-48 Hours |
| Mexico | Mexico | PLA / PETG / TPU / Silk multicolor | 12-48 Hours |
| Canada | Canada | PLA / PETG / TPU / Silk multicolor | 12-48 Hours |
| Australia | Australia | PLA / PETG / TPU / Silk multicolor | 12-48 Hours |
| United Kingdom | United Kingdom | PLA / PETG / TPU / Silk multicolor | 12-48 Hours |
*United States (except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Virgin Islands)
Shipping Methods
| Shipping Method | Shipping Time | Shipping Fee |
|---|---|---|
| Express International | 2-4 business days | Free shipping |
| Economy International | 3-8 business days | Please fill in your address to view the rates |
| Standard International | 7-15 business days | Please fill in your address to view the rates |
*Delivery Time = Processing Time + Shipping Time
*For policy reasons, we do not support filling in PO Box addresses or military addresses
*If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at shop@kingroon.com within the day with pictures and/or videos
Taxes and Duties
The purchase price includes import duties, VAT, and other taxes and fees
Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team. Please contact us within 12 hours of placing your order: shop@kingroon.com
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive half of my order?
A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.
Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.