About the 15-day Return Policy
We allow a return or exchange for the Products (“the Device”) purchased directly on kingroon.com. All returns or exchanges must be made within 15 days of the date of purchase as specified on your proof of purchase.
If the Device was purchased on a 3rd party website or another purchasing method such as a retail purchaser (“Resellers”), you must abide by their individual return and exchange policies. We will not honor or accept returns originally sold by other Resellers. To qualify for a kingroon.com return or exchange, the following conditions must be met:
①If the printer cannot be opened or damaged when delivered, OR the seller sends the wrong goods/products that are inconsistent, you can submit a request within 30 days to return, and get a full refund. About 3D printer products. We provide free replacement of extruder kits within 3 months for all major parts including the motherboard, motor, screen display, and hotbed, and provide a 1-year warranty for 3d printer. Please contact the online customer service in advance for any return request for damage.
②Regarding the returned product, we do not undertake the shipping costs if it's not the product itself problem and if the return to China is required, we also do not take the tax that may occur.
③Except for logistics reasons. If the customer does not want/the customer directly rejects the package/returns for personal reasons after delivery (must be in a new state), you may need to bear the freight sent by the seller and the cost of the package return.
Before returning the product, please take a picture of the product and provide it to us. After you return the product, it may take up to 25 days for us to receive the product. After our operation center receives the goods, it will take 2 business days to process the refund, and the refund amount will take 3 to 5 business days to appear in your account.
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you could email us with your Order ID and pictures or video through: firstname.lastname@example.org. Let us know what we can do to help you.
What to Do Before Obtaining After-sales Service
Buyer must provide sufficient proof of purchase with order numbers on our website after your order. We must document what happens when buyers troubleshoot the product. Visible proof of videos or pictures depicting the defect are required.
Part Replacement for Quality-Related Issues
All quality-related defects on items sold directly on kingroon.com are covered by Kingroon official warranty, starting from the date of purchase. A replacement part shall be covered for the time remaining in the original product’s warranty.
Valid proof of purchase:
Order number would be sent to your email after your purchases made through Kingroon Official eShop store.